As of right this moment, 22 July, AirAsia has resumed regular operations, having recovered all its methods impacted by the outage because it continues to run service restoration for visitors impacted over the weekend.
Since Friday’s outage, the airline has already linked over 500,000 visitors by way of 3,000 flights to their locations for the reason that world IT outage on19 July regardless of the disruption to its Departure Management Techniques (DCS.}
The outage triggered flight delays as a result of guide processing for 2 days, inflicting inconvenience to passengers at numerous airports.
Security stays a precedence
Provided that guide processing includes meticulous regulatory and immigration compliance procedures to prioritise airline security, safety and border necessities, many visitors skilled lengthy queues as they needed to be verified individually.
With the quantity of flights and passengers throughout the weekend, this contributed to flight delays. Nonetheless, AirAsia efficiently operated over 99 per cent of its flights throughout this time.
AirAsia Aviation Group CEO Bo Lingam stated: “We’re grateful to have been capable of join over half 1,000,000 visitors throughout our 130 vacation spot community when the world was reeling from the influence of the worldwide IT outage. Because of the presence of a sturdy Enterprise Continuity Plan and the well timed determination to change to a standalone guide mode, visitors had been capable of proceed on their journeys safely. Nonetheless this meant navigating the delays of meticulous guide processing.”
He added that the airline’s Enterprise Continuity Plan is concentrated on supporting continuity in any state of affairs, so long as there’s compliance with laid down security and safety measures. It was lucky that AirAsia had the methods, individuals and processes to have the ability to swap to guide with agility, and a sturdy floor plan to help passengers.
Bo additionally recommended the airline’s floor workers, ICT groups, safety personnel and lots of of volunteers and groups who labored across the clock to maintain issues working.
Regardless of this return to normalcy, AirAsia passengers are nonetheless suggested to watch the standing of their flights by checking their registered electronic mail and cellphones for flight updates, and to maintain posted on updates on the official web site and social media channels.