Vistara is all set to embark on an thrilling new chapter in its journey because it merges into Air India, making a world class airline with limitless prospects. Beginning 03 September 2024, clients will, progressively, now not be capable of make bookings with Vistara for journey on or after 12 November 2024. All Vistara plane thereafter shall be operated by Air India and bookings for the routes operated by these plane shall be redirected to Air India’s web site. Vistara will proceed to take bookings and function flights as traditional until 11 November 2024.
Throughout this transition interval, each Vistara and Air India will guarantee obligatory assist, constant communication, and comfort to all clients, each step of the best way. Clients are suggested to learn the Continuously Requested Questions (FAQs) on the Vistara web site for any motion they could have to take for his or her journey with the airline.
Vinod Kannan, Chief Govt Officer, Vistara, stated, “We’re immensely grateful to all our clients for his or her assist and patronage over the past 10 years. As we progress additional in our development journey, we wish to emphasize that this merger is about providing them extra selection with a bigger fleet and a wider community, whereas elevating the general journey expertise. Vistara and Air India are dedicated to making sure that this transition is clean and hassle-free. We’re enthusiastic about this new part in our journey and sit up for welcoming our clients once more quickly – as Air India.”
Campbell Wilson, Chief Govt Officer & Managing Director, Air India, stated, “Cross-functional groups from Air India and Vistara have been working collectively for a lot of months to make the transition of plane, flying crew, ground-based colleagues and, most significantly, our valued clients, into the brand new Air India as seamless as potential. The joint crew seems ahead to providing our visitors an expanded community, extra flight choices, an enhanced frequent flyer program and the very best of each antecedent airways and are grateful for the assist of our loyal clients by this subsequent part of constructing a world class, world scale, international airline with an Indian coronary heart.”
Because the merger course of strikes forward, common updates shall be shared with clients on the web sites and social media channels of Vistara and Air India, and by way of e-mail. This consists of data on internet check-in, lounge entry, ancillary providers, and all different potential touchpoints. All efforts shall be made by the devoted groups throughout each airways to make sure a seamless transition.